Contact Us

Zoventra Urban Goods

At Zoventra Urban Goods, we are always ready to assist you throughout your entire shopping journey. If you have any questions, requests for assistance, complaints, or inquiries related to your orders, shipping, returns, exchanges, payments, or product information, please feel free to contact us through the channels below.

🏪 Official Contact Information

Store name: Zoventra Urban Goods
Phone number: 602-555-6613
Email: contact@zoventra.store

Business address:
8762 Lake Tibet Ct,
Orlando, FL 32836,
United States

🕘 Customer Support Hours

Our customer service team is available during the following hours:

  • Monday – Friday: 9:00 AM – 6:00 PM (EST)

  • Saturday, Sunday, and public holidays: response times may be longer due to increased request volume

We aim to respond to all customer inquiries within 24 – 48 business hours.

📩 When should you contact us?

You may contact Zoventra Urban Goods for any of the following reasons:

  • Order status inquiries

  • Requests to update shipping information

  • Return or exchange requests

  • Refund requests

  • Receiving defective, damaged, missing, or incorrect items

  • Pre-purchase product consultation

  • Feedback or suggestions about our services and your shopping experience

  • Questions related to accounts, payments, or data security

📦 Support for returns, exchanges, and refunds

When contacting us to request a return, exchange, or refund, please prepare and provide the following information:

  • Your order number

  • Full name of the purchaser

  • Email address used to place the order

  • Reason for the request

  • Clear photos of the product (if the item is defective or incorrect)

Providing complete information helps us process your request quickly and accurately.