FAQ

1. Is Zoventra Urban Goods an official store?

Yes. Zoventra Urban Goods is an officially operated online retail store. All orders and customer services are managed directly through our internal system.

2. Do you offer international shipping?

No. We currently ship only within the United States.

3. How much is the shipping fee?

All domestic U.S. orders are eligible for free shipping.

4. How long will it take to receive my order?

• Order processing time: 3 – 4 business days

• Shipping time: 5 – 6 business days

The total estimated delivery time is approximately 8 – 10 business days, excluding weekends and public holidays.

5. Can I cancel my order?

You may request an order cancellation if your order has not yet been processed or handed over to the shipping carrier.
Please contact our customer support team as soon as possible.

6. What is your return policy?

You may request a return within 7 days from the date you receive your order.

Returned items must:

• be unused

• be in original condition

• include all accessories and original packaging

7. Can I exchange my item for a different product?

Yes. You may request an exchange within 10 days from the delivery date, subject to product availability.

8. When will I receive my refund?

Once we receive and inspect your returned item, your refund will be processed within 5 – 10 business days.

9. What should I do if I receive a defective or incorrect item?

Please contact Zoventra Urban Goods as soon as possible and provide:

• your order number

• clear photos of the product

• a brief description of the issue

Our support team will prioritize your case.

10. Do I need to pay for return shipping?

Return shipping costs may be the customer’s responsibility, except in cases where:

• the product is defective

• the product was shipped incorrectly

• the issue was caused by Zoventra Urban Goods

11. How can I contact your store?

You can reach us through the following channels:

📞 Phone: 602-555-6613
📧 Email: contact@zoventra.store